{"id":1661,"date":"2019-12-02T12:30:10","date_gmt":"2019-12-02T12:30:10","guid":{"rendered":"https:\/\/cukurpartners.com\/?p=1661"},"modified":"2019-12-02T12:30:10","modified_gmt":"2019-12-02T12:30:10","slug":"mesafeli-satista-cayma-hakki","status":"publish","type":"post","link":"https:\/\/old.cukurpartners.com\/tr\/mesafeli-satista-cayma-hakki\/","title":{"rendered":"MESAFEL\u0130 SATI\u015eTA CAYMA HAKKI"},"content":{"rendered":"<p><strong>\u00d6ZET <\/strong><\/p>\n<p>E-ticaret yoluyla yap\u0131lan al\u0131\u015fveri\u015fler mesafeli sat\u0131\u015f olarak ge\u00e7mekte olup, ma\u011fazalarda yap\u0131lan al\u0131\u015fveri\u015fe nazaran T\u00fcketiciye daha farkl\u0131 haklar tan\u0131maktad\u0131r. Bunun en \u00f6nemli nedeni ise T\u00fcketicinin mesafeli bir sat\u0131\u015f\u0131n taraf\u0131 olmas\u0131 sebebiyle daha \u00e7ok korunmaya ihtiyac\u0131 olmas\u0131d\u0131r. Cayma hakk\u0131 mesafeli sat\u0131\u015f\u0131n en \u00f6nemli unsurlar\u0131ndan biri olup T\u00fcketicinin de en \u00e7ok dikkat etmesi gereken haklar\u0131ndand\u0131r. Kanun koyucu taraf\u0131ndan mesafeli sat\u0131\u015flarla ilgili d\u00fczenlemeler T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019da ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nde yer almaktad\u0131r.<\/p>\n<p><strong>A\u00c7IKLAMALAR<\/strong><\/p>\n<p><strong>CAYMA HAKKININ KULLANIMI<\/strong><\/p>\n<p>Cayma hakk\u0131n\u0131n kullan\u0131m\u0131 ve taraflar\u0131n y\u00fck\u00fcml\u00fcl\u00fckleri mesafeli sat\u0131\u015f\u0131n en \u00f6nemli unsurlar\u0131n\u0131 olu\u015fturmaktad\u0131r. Bu husus T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunda d\u00fczenlendi\u011fi gibi Mesafeli Sat\u0131\u015flar Y\u00f6netmeli\u011finde de detayl\u0131 olarak d\u00fczenlenmektedir.<\/p>\n<p>T\u00fcketici cayma hakk\u0131n\u0131, sipari\u015fi kendisine ula\u015ft\u0131\u011f\u0131 andan itibaren 14 g\u00fcn i\u00e7inde kanunda belirtilmi\u015f istisnalar hari\u00e7 herhangi bir gerek\u00e7e g\u00f6stermeksizin kullanabilir. Peki T\u00fcketici cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131n\u0131 kime bildirmelidir? T\u00fcketici cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131n\u0131 sat\u0131c\u0131ya veya sa\u011flay\u0131c\u0131ya bildirebilir.<\/p>\n<p>Yukar\u0131da anlatm\u0131\u015f oldu\u011fumuz \u00fczere T\u00fcketicinin e-ticaret \u00fczerinden cayma hakk\u0131n\u0131 kullanabilmesi i\u00e7in iki unsuru yerine getirmesi \u015fartt\u0131r. Bunlardan birincisi cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131na ili\u015fkin bildirimin 14 g\u00fcn i\u00e7inde yap\u0131lmas\u0131d\u0131r. \u0130kincisi ise s\u00f6z konusu bildirimin sat\u0131c\u0131ya veya sa\u011flay\u0131c\u0131ya yap\u0131lmas\u0131d\u0131r.<\/p>\n<p><strong>SATICI VEYA SA\u011eLAYICININ Y\u00dcK\u00dcML\u00dcL\u00dcKLER\u0130<\/strong><\/p>\n<p>T\u00fcketicinin cayma hakk\u0131n\u0131 on d\u00f6rt g\u00fcn i\u00e7inde sat\u0131c\u0131ya veya sa\u011flay\u0131c\u0131ya bildirmesinin akabinde, bildirimin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcd\u00fcr. \u00d6yleyse sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 cayma hakk\u0131 hukuka uygun \u015fekilde yap\u0131ld\u0131\u011f\u0131 takdirde tahsil edilen \u00f6demeleri iadeden ka\u00e7\u0131namaz.<\/p>\n<p>Burada T\u00fcketicinin dikkat etmesi gereken bir di\u011fer husus mal\u0131n geri g\u00f6nderilmesine ili\u015fkindir. S\u00f6z konusu sat\u0131\u015f bir mesafeli sat\u0131\u015f oldu\u011fu i\u00e7in iadeye ili\u015fkin masraflar ve bu masraflar\u0131n hangi taraf taraf\u0131ndan \u00f6denece\u011fi g\u00fcndeme gelmektedir. \u00a0\u0130\u015fbu durum y\u00f6netmelikte a\u00e7\u0131k\u00e7a ifade edilmektedir. E\u011fer ki;<\/p>\n<ul>\n<li>Sat\u0131c\u0131 \u00f6n bilgilendirmede iade i\u00e7in bir ta\u015f\u0131y\u0131c\u0131 belirttiyse ve t\u00fcketici sat\u0131c\u0131n\u0131n iade i\u00e7in belirtti\u011fi ta\u015f\u0131y\u0131c\u0131 arac\u0131l\u0131\u011f\u0131yla mal\u0131 geri g\u00f6ndermi\u015f ise,<\/li>\n<li>Sat\u0131c\u0131 \u00f6n bilgilendirmede iade i\u00e7in herhangi bir ta\u015f\u0131y\u0131c\u0131 belirtmedi\u011fi taktirde,<\/li>\n<li>\u0130ade i\u00e7in \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n, t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 durumunda<\/li>\n<\/ul>\n<p>Sat\u0131c\u0131 t\u00fcketiciden iade masraf\u0131na ili\u015fkin herhangi bir bedel talep edemez. Dolay\u0131s\u0131yla e\u011fer ki t\u00fcketici e-ticaret \u00fczerinden al\u0131\u015fveri\u015fini ger\u00e7ekle\u015ftiriyor ise cayma hakk\u0131n\u0131 kullanarak \u00fcr\u00fcn\u00fcn iadesini ger\u00e7ekle\u015ftirmek istedi\u011fi takdirde, sat\u0131c\u0131 yukar\u0131da \u00fc\u00e7 madde halinde say\u0131lan durumlar ger\u00e7ekle\u015fti\u011finde t\u00fcketiciden herhangi bir masraf talebinde bulunamaz.<\/p>\n<p><strong>T\u00dcKET\u0130C\u0130N\u0130N Y\u00dcK\u00dcML\u00dcL\u00dcKLER\u0130 ve CAYMA HAKKININ \u0130ST\u0130SNALARI<\/strong><\/p>\n<p>Mesafeli sat\u0131\u015flarda cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131nda sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fckleri oldu\u011fu gibi t\u00fcketicilerin de belli y\u00fck\u00fcml\u00fcl\u00fckleri bulunmaktad\u0131r.<\/p>\n<p>Bunlardan ilki; t\u00fcketici, cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin bildirimi y\u00f6nelttikten sonra on g\u00fcn i\u00e7inde mal\u0131 sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya veya yetkilendirmi\u015f oldu\u011fu ki\u015fiye 10 g\u00fcn i\u00e7inde geri g\u00f6ndermek zorundad\u0131r.<\/p>\n<p>\u0130kinci y\u00fck\u00fcml\u00fcl\u00fck ise; t\u00fcketici cayma s\u00fcresi i\u00e7inde mal\u0131 i\u015fleyi\u015fine, teknik \u00f6zelliklerine ve kullan\u0131m talimatlar\u0131na uygun kullanmal\u0131d\u0131r.<\/p>\n<p>Ancak cayma hakk\u0131 her \u00fcr\u00fcnde ge\u00e7erli olmay\u0131p baz\u0131 istisnalar\u0131 mevcuttur. A\u015fa\u011f\u0131da say\u0131lacak olan maddelerden herhangi biri s\u00f6z konusu ise cayma hakk\u0131 kullan\u0131lmayacakt\u0131r. \u015e\u00f6yle ki;<\/p>\n<ul>\n<li>\u00c7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek \u00fcr\u00fcnler<\/li>\n<li>T\u00fcketicinin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallar<\/li>\n<li>\u0130adesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan \u00fcr\u00fcnler<\/li>\n<li>Fiyat\u0131 finansal piyasalardaki dalgalanmalara ba\u011fl\u0131 olarak de\u011fi\u015fen \u00fcr\u00fcnler<\/li>\n<li>Mal\u0131n tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olmas\u0131 halinde kitap, dijital i\u00e7erik ve bilgisayar sarf malzemelerine benzer \u00fcr\u00fcnler<\/li>\n<li>Bo\u015f zamanlar\u0131n de\u011ferlendirilmesine y\u00f6nelik belirli bir tarihte yap\u0131lmas\u0131 gereken konaklama, araba kiralama, e\u011flence veya dinlenmeye y\u00f6nelik \u00fcr\u00fcn ve hizmetler<\/li>\n<li>Elektronik ortamda an\u0131nda ifa edilen hizmetler veya t\u00fcketiciye an\u0131nda teslim edilen gayrimaddi mallar<\/li>\n<li>Abonelik s\u00f6zle\u015fmesi kapsam\u0131nda sa\u011flananlar d\u0131\u015f\u0131nda, gazete ve dergi gibi s\u00fcreli yay\u0131nlar<\/li>\n<\/ul>\n<p>Yukar\u0131da t\u00fcketicinin e-ticaret kullanarak yapm\u0131\u015f oldu\u011fu al\u0131\u015fveri\u015flerde cayma hakk\u0131n\u0131 nas\u0131l kullanabilece\u011fi detayl\u0131 olarak a\u00e7\u0131klanm\u0131\u015ft\u0131r. Geli\u015fen teknoloji ile birlikte daha fazla t\u00fcketicinin mesafeli sat\u0131\u015fa y\u00f6nelmesi ka\u00e7\u0131n\u0131lmazd\u0131r. Cayma hakk\u0131, t\u00fcketicinin mesafeli sat\u0131\u015flarda kanun koyucunun sa\u011flad\u0131\u011f\u0131 en temel ve en avantajl\u0131 haklar\u0131ndan bir tanesi olup; t\u00fcketicinin cayma hakk\u0131n\u0131 detayl\u0131 olarak bilmesi herhangi bir problem ya\u015fanmas\u0131n\u0131n \u00f6n\u00fcne ge\u00e7ecektir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>E-ticaret yoluyla yap\u0131lan al\u0131\u015fveri\u015fler mesafeli sat\u0131\u015f olarak ge\u00e7mekte olup, ma\u011fazalarda yap\u0131lan al\u0131\u015fveri\u015fe nazaran T\u00fcketiciye daha farkl\u0131 haklar tan\u0131maktad\u0131r.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42,43],"tags":[],"class_list":["post-1661","post","type-post","status-publish","format-standard","hentry","category-sirketler-ve-ticaret-hukuku","category-yasal-mevzuata-uyum"],"acf":[],"_links":{"self":[{"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/posts\/1661"}],"collection":[{"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/comments?post=1661"}],"version-history":[{"count":0,"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/posts\/1661\/revisions"}],"wp:attachment":[{"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/media?parent=1661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/categories?post=1661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/old.cukurpartners.com\/tr\/wp-json\/wp\/v2\/tags?post=1661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}